Southwest airlines customer service agent benefits This is based on How much do Southwest Airlines Customer Service Agent jobs pay per hour? Average hourly salary for a Southwest Airlines Customer Service Agent job in the US is $9. Please check out where you would fall on the below pay scales and compare your pay with what IAM members at Southwest Airlines negotiated. For the most part it seems pretty decent but I've seen stories that southwest couldn't care less about ramp agents and that its overall better to start with any other airliner or contractor. EAP information (including contact information for our Southwest EAP reps) and more. Oct 12, 2025 · 689 reviews from Southwest Airlines employees about working as a Customer Service Representative at Southwest Airlines. A free inside look at company reviews and salaries posted anonymously by employees. Learn how Southwest is transforming travel for Customers with updates like assigned seating, international partnerships, Rapid Rewards enhancements, and more. 5 days ago · 3,182 reviews from Southwest Airlines employees about Southwest Airlines culture, salaries, benefits, work-life balance, management, job security, and more. Job Description Southwest Airlines, a leading American airline renowned for its low fares and exceptional customer service, is seeking dedicated individuals to join its Ground Operations team as Ramp Agents. Same-day standby (taxes and fees may apply) 6 Tier Customers can take advantage of same-day standby, even with Basic fares. Apr 10, 2025 · The average Customer Service Agent base salary at Southwest Airlines is $42K per year. Pay is very good and you will get small raises for cost of living twice a year along with your yearly raise. How do we calculate pay? How accurate is a total pay range of $35K-$50K/yr? Oct 26, 2025 · The average Southwest Airlines salary ranges from approximately $42,295 per year for Customer Relations Representative to $171,113 per year for Technical Lead. Learn more about same-day change and standby benefits today! A career at Southwest Airlines includes several benefits and perks, from our legendary Culture to travel privileges for Employees and their eligible dependents. 12 Southwest Airlines Customers Service jobs available on Indeed. You may add your name to the standby list with a Southwest Customer Service Gate Agent at the airport or list yourself on our Southwest app or mobile web. Apply to Customer Service Representative, Customer Service Manager, Customer Service Team Lead and more! The work of a Customer Service Agent includes the functions which have been historically performed by Customer Service Agents at Southwest Airlines' stations and includes, but is not limited to, any or all of the following: 2,121 questions and answers about Southwest Airlines Training. Find answers to all of your travel and flight-related questions and view common FAQ articles regarding your travel experience when you fly with Southwest Airlines. How do we calculate pay? How accurate is a total pay range of $38K-$52K/yr? Customer Service Agent - BNA Nashville, Tennessee, United States of America R-2025-61437 Ground Operations Airport Operations Full time Regular A career at Southwest Airlines includes several benefits and perks, from our legendary Culture to travel privileges for Employees and their eligible dependents. Jan 6, 2025 · Apply to Customer Service Agent at Southwest Airlines and thousands of other roles in one-click on Simplify! The Customer Service Agent at Southwest Airlines plays a crucial role in providing friendly and reliable service to customers at the airport. Southwest Airlines will consider your interest for the LaGuardia Airport (LGA) Customer Service Agent (CSA) Position only if you are currently a resident of the State of New York Southwest Airlines is an Equal Opportunity Employer. Oct 1, 2025 · How much does a Customer Service Representative make at Southwest Airlines in the United States? Average Southwest Airlines Customer Service Representative hourly pay in the United States is approximately $20. Customer Service Agents are often the first Southwest Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers’ trip. 4. Feb 7, 2015 · How much does a Customer Service Agent make at Southwest Airlines? The estimated average salary for a Customer Service Agent at Southwest Airlines is $49,231 per year or $24 per hour, but some professionals have reported earning up to roughly $78,017 per year (90th percentile). Welcome to Southwest Airlines, where employee training is taken to new heights. Dec 15, 2022 · SOUTHWEST AIRLINES NOC Customer Planner Tentative Agreement NOC Customer Planner Tentative Agreement May 15, 2025 Collective Bargaining Agreement Customer Representative, Customer Service Agent, Customer Contract Service Lead, SOS Representative Dec 15, 2022 – Dec 14, 2027 Related Documents Letter of Understanding Number Thirteen (LOU 13) Me-Too Bulletin – April 9, 2024 New Updates for all 951 Southwest Airlines reviews. Find all the travel agency information you need here as well as Southwest Airlines policies. 1% wage increase, the IAM Nov 9, 2020 · Learn about Customer Support Representative careers at Southwest Airlines. 32 per hour for Aircraft Mechanic. Apply to Customer Service Representative, Agent, Supply Chain Manager and more! Jun 2, 2025 · Southwest Airlines excels at customer service by empowering employees, eliminating fees and maintaining a fun, people-first culture across all operations. Apr 10, 2025 · The average CSA Customer Service Associate Gate Agent base salary at Southwest Airlines is $45K per year. 57 per hour for Customer Relations Representative to $25. Duty Supervisors deliver on our Purpose by managing and supporting Ramp, Operations, and Customer Service Agents to ensure a safe, reliable, and on-time operation. Thing is a lot of 5 days ago · 1,450 reviews from Southwest Airlines employees about Pay and benefits The Customer Service Agent at Southwest Airlines is responsible for providing exceptional service to customers, ensuring a positive travel experience. 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Average salaries for Southwest Airlines Customer Service Agent: [salary]. This position involves working at the ticket counter, baggage service office, and gate area, where agents are often the first point of contact for customers. Members who were employed in one of the three IAM-represented Southwest Airlines groups when the contract was ratified in December 2022 – Customer Service Agents, Customer Representatives, and Find low fares to top destinations and plan your travel today. Apr 9, 2024 · Thousands of IAM members at Southwest Airlines are receiving a pay raise thanks to the foresight of the IAM Air Transport Territory, District 142 and their negotiating committee. Recent Awards & Recognition Freddie Awards Southwest Airlines Rapid Rewards voted Best Customer Service and Best Loyalty Credit Card 1 at the 2023 Freddie Awards. Does a theft charge disqualify you from working its 4 years old Learn about how we value People at Southwest Airlines through our Purpose, Company Promise, and Employee Promise. With a focus on Southwest Airlines’ values and commitment to exceptional customer service, our program sets a new standard in employee development 17 Southwest Airlines Customer Service Agent jobs available on Indeed. Do you get a good deal as a Southwest Airlines Customer Service Agent ? Take the Breakroom Quiz to find out if your job offers fair pay and conditions. About the position The Midland Customer Service Agent (Part-Time) position at Southwest Airlines is designed for individuals who are passionate about providing exceptional customer service in a dynamic airport environment. Book JetBlue flights and vacation packages to 100+ destinations. District 142 is proud to announce that we have finalized a Letter of Agreement (LOA) with Southwest Airlines which will provide Maternity and Parental Leave benefits for our members who are Customer Service Agents (CSAs) and Customer Representatives. This role involves assisting passengers with their inquiries, managing ticketing and boarding processes, and addressing any issues that may arise during their travel. 11 per hour for Administrative Assistant to $50. The estimated additional pay is $2,408 Dec 15, 2022 · WASHINGTON (Reuters) -Southwest Airlines customer service employees overwhelmingly ratified a new five-year collective bargaining agreement that includes an immediate 13. 1256 Customer Services & Support Salaries provided anonymously by Southwest Airlines employees. The estimated total pay for a Customer Service Agent at Southwest Airlines is $25 per hour. Southwest Airlines The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. com. Corporate Travel Meetings and GroupsMeetings travel Enjoy great benefits when you book business travel for meetings, conferences, conventions, events, and more. Award-winning service, the most legroom in coach, free wi-fi, live TV, movies, snacks, and more. More than just a paycheck, a career at Southwest Airlines comes with several benefits, from our legendary Culture to travel privileges for Employees and their eligible dependents. 18 Southwest Airlines Customer Service Agents jobs. Jul 10, 2025 · Southwest Airlines is hiring a Customer Service Agent - HOU (Part-Time) in Texas. About the position The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Reviews on Southwest culture, salaries, benefits, work-life balance, management, job security, and more. Our Customer Service Agents extend Hospitality to Southwest's Customers at the ticket counter, baggage service office, and gate area. Apply to Customer Service Representative, Customer Service Manager, Customer Service Team Lead and more! Our Customer Service Agents extend Hospitality to Southwest’s Customers at the ticket counter, baggage service office, and gate area. Southwest Airlines is headquartered in Dallas, Texas, and stands out for its unique company culture that values employee growth, creativity, and a commitment to delivering reliable and The estimated total pay for a Customer Service Agent at Southwest Airlines is $44,134 per year. Apply now! Southwest Airlines May 22, 2025 · The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to whats important in their lives through friendly, reliable, and low-cost air travel. * *Destination 225° is a program of Southwest Airlines and there is no cost to apply; however, candidates advancing through the selection process will be responsible for all costs incurred. This position involves interacting with customers at various points of their travel experience, including ticketing, baggage service, and boarding. Southwest Airlines Whether supporting our amazing Customers or Fellow Employees at Southwest Airlines®, our Customer CARE Representatives always answer the call! They provide Legendary Customer Service to connect People to what's most important in their lives. A free inside look at Southwest Airlines Customer Service Agent Csa salary trends based on 164420 salaries wages for [jobTitleCount] jobs at Southwest Airlines Customer Service Agent Csa. Find out the highest paying jobs at Southwest Airlines and salaries by location, department, and level. Salaries posted anonymously by Southwest Airlines Customer Service Agent Csa employees. Oct 26, 2025 · The average Southwest Airlines salary ranges from approximately $42,295 per year for Customer Relations Representative to $171,113 per year for Technical Lead. Explore Southwest Airlines Reservation Agent salaries in the United States collected directly from employees and jobs on Indeed. People are and always will be at the forefront of Southwest Airlines and everything we do with a focus on our Employee, Customer, and Community well-being. The only way to apply for a job at Southwest Airlines is through this site. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Southwest Glassdoor reviews. Book Southwest flights, rental cars, and hotels on southwest. For example, if you have 15 years of service, you will receive $3,000. 1 out of 5 stars based on 1,099 anonymously submitted employee reviews. The estimated total pay for a Customer Service Agent at Southwest Airlines is $47,481 per year. Explore Southwest Airlines Customer Service Supervisor salaries in the United States collected directly from employees and jobs on Indeed. Rapid Rewards® Business makes business travel work for you. Same-day standby: You can list for same-day standby on an earlier flight via a Southwest ® Customer Service Agent at the airport or the Southwest app. Jan 27, 2023 · Visit PayScale to research customer service agent hourly pay by city, experience, skill, employer and more. The main problem is I've heard mixed things about the company. 65 per hour for Customer Service Supervisor. Our Customer Service Agents extend Hospitality to Southwest’s Customers at the ticket counter, baggage service office, skycaps, and gate area. Our innovative employee training program is designed to create a culture of continuous learning, ensuring that every employee has the opportunity to grow and excel. Customer Service Representative/Agent professionals rate their compensation and benefits at Southwest Airlines with 4. The 3-minute quiz lets you compare your pay, hours, benefits, and more. Learn more about Southwest Airlines Rapid Rewards Terms and Conditions including earning, redeeming, and managing your points. Here’s what you can expect in 2025. You will receive a message based on the contact preference selected during booking if you are cleared on the flight. Average Southwest Airlines hourly pay ranges from approximately $16. The Customer Service Agent role at Southwest Airlines is designed for individuals who are passionate about providing friendly service and maintaining positive relationships with customers. Search job openings, see if they fit - company salaries, reviews, and more posted by Southwest Airlines employees. They’re friendly, patient problem solvers who enjoy multitasking and Jan 5, 2025 · Apply to Customer Service Agent at Southwest Airlines and thousands of other roles in one-click on Simplify! It’s more than just a paycheck. 86. Works in a cooperative spirit to ensure the success of our Company. Same-day standby: You can list for same-day standby on an earlier flight via a Southwest ® Customer Service Agent at the airport or the Southwest app or mobile web. com and apply today! 2,106 questions and answers about Southwest Airlines Hiring Age. What do they teach you in customer service training? Apr 10, 2025 · Average salary for Southwest Airlines customer service agent in Dallas Tx: $42,629. Our Customer Service Agents extend Hospitality to Southwests Customers at the ticket counter, baggage service office, and gate area. The average Southwest Airlines salary ranges from approximately $31,668 per year for Reservation Agent to $46,611 per year for Customer Representative. Sep 30, 2025 · The average Customer Service Representative base salary at Southwest Airlines is $45K per year. Aug 31, 2025 · 938 reviews from Customer Service employees about working at Southwest Airlines. At the bottom of Find answers to all of your travel and flight-related questions and view common FAQ articles regarding your travel experience when you fly with Southwest Airlines. We will never ask for any form of payment for your application or training. Customize your solutions here. Southwest offers flexibility if you need to make a same-day flight change or get on the same-day standby list. View flight status, book rental cars, hotels, and more at swabiz. Dec 15, 2022 · This page is intended for District 142 members from Southwest Airlines Customer Care. A career at Southwest Airlines includes several benefits and perks, from our legendary Culture to travel privileges for Employees and their eligible dependents. Additionally, travel agents have access to additional support and resources, including marketing materials and dedicated customer service. Learn more at DiversityJobs. Southwest Airlines salary trends based on salaries posted anonymously by Southwest Airlines employees. Southwest® offers an excellent benefits package, including a generous dollar-for-dollar Company match in the 401 (k) Plan, subject to vesting requirements and certain compensation limits, as well as a Find our Southwest Airlines contact information including phone number & mailing address to help assist you before, during, and after your trip. With competitive pay, comprehensive benefits including medical, dental, and vision coverage, as well as unique perks like flight privileges and profit sharing, Southwest fosters a supportive work culture where Customer Service Agents can thrive. Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to thei I recently saw that the airport near me has a job listing for a southwest ramp agent and I've been seriously considering it. How do we calculate pay? How accurate is a total pay range of $39K-$54K/yr? Southwest Airlines will consider your interest for the LaGuardia Airport (LGA) Customer Service Agent (CSA) Position only if you are currently a resident of the State of New York Southwest Airlines is an Equal Opportunity Employer. What salary does a Customer Services & Support earn in your area? Learn more. See jobs, salaries, employee reviews and more for Customer Service Representative careers at Southwest Airlines Oct 12, 2025 · 681 reviews from Southwest Airlines employees about working as a Customer Service Representative at Southwest Airlines. Sep 5, 2025 · Learn about Customer Service Representative careers at Southwest Airlines. Please fill out this field. Dec 13, 2024 · Dear Sisters and Brothers: District 142 is proud to announce that we have finalized a Letter of Agreement (LOA) with Southwest Airlines which will provide Maternity and Parental Leave benefits for our members who are Customer Service Agents (CSAs) and Customer Representatives. Southwest IAM members will also receive a signing bonus of $200 for each year of service, with a minimum of $1,000. Jan 10, 2025 · By booking Southwest Airlines flights through travel agents, clients can benefit from exclusive access to bulk fares, commissions on airfare classes, and travel agent-only promotions. Southwest Airlines Corporate Travel takes care of all your business travel needs from products to services and programs. Jul 18, 2025 · With a clear wage progression, union representation, and excellent benefits, this role offers a long-term career opportunity on the ground side of air travel. . The average additional pay is $0 per year, which could include cash bonus, stock, commission, profit sharing or tips. Book our famous low fares only on the official Southwest Airlines website for business travel. Based on 174420 salaries posted anonymously by Southwest Airlines customer service agent employees in Dallas Tx. Learn more. Our Customer Service Agents extend Hospitality to Southwest’s Customers at the ticket counter, baggage service office, and gate area. 0 Aug 12, 2017 Customer Service Agent Customer Service Agent Current Employee, more than 1 year Los Angeles, CA Recommend CEO Approval Business Outlook Pros Very flexible if your coworkers are willing to shift trade with you. The estimated base pay is $45,073 per year. Browse our opportunities and apply today to a Southwest Airport Operations position. The typical pay range is between $38,871 (25th percentile) and $62,900 (75th percentile) annually. Southwest offers an excellent benefits package, including a very generous dollar-for-dollar match in the 401 (k) plan, subject to vesting requirements and certain compensation limits, as well as a ProfitSharing plan. Whether supporting our amazing Customers or Fellow Employees at Southwest Airlines®, our Customer CARE Representatives always answer the call! They provide Legendary Customer Service to connect People to what's most important in their lives. This role involves interacting with customers at various service points, including ticket counters and baggage service offices, ensuring a friendly and efficient travel Nov 13, 2025 · Average Southwest Airlines hourly pay ranges from approximately $18. This is 27% higher than the average of Customer Service Agent professionals at other companies. Apr 25, 2024 · The average Southwest Airlines salary is $41,081. View additional job detail and apply directly to Southwest Airlines. 81, which is 22% above the national average. 2 out of 5 stars. Learn about Southwest Airlines culture, salaries, benefits, work-life balance, management, job security, and more. Customer Service Agent - BNA Nashville, Tennessee, United States of America R-2025-61437 Ground Operations Airport Operations Full time Regular District Lodge 142 represents approximately 8,300 Customer Service Employees at Southwest Airlines, including Customer Representatives, Customer Service Agents, and Source of Support Representatives. The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Explore Southwest Airlines Call Center Representative salaries in the United States collected directly from employees and jobs on Indeed. The role requires multitasking in a dynamic The only way to apply for a job at Southwest Airlines is through this site. You get awesome flight benefits for you, your family and if Facts About Working at Southwest Airlines Hiring Age: 18 years old (How old do you have to be to work at Southwest Airlines?) Available Positions: Customer Service Representative, Airline Administrative Support, Flight Attendant, Pilot, Ticket Agent, Ramp Agent, Operations Agent, Security Officer, Air Traffic Controller, Baggage Handler, Cabin Crew Member, Maintenance Technician, Aircraft The estimated total pay for a Customer Service Agent at Southwest Airlines is $4,605 per month. How do we calculate pay? How accurate is a total pay range of $35K-$50K/yr? Explore Southwest Airlines Customer Representative salaries in the United States collected directly from employees and jobs on Indeed. You will find sections for the latest DL 142 news bulletins pertaining to Southwest Airlines, a Locals meeting calendar, your Customer Care Shop Stewards contact information and your DL 142 General Chairs. Customer Service Agent - MCO jobs in Dallas for Southwest Airlines. Jan 24, 2022 · Southwest Airlines is hiring for a Customer Service Agent position in Dallas, Texas on JobzMall. See jobs, salaries, employee reviews and more for Customer Support Representative careers at Southwest Airlines Apply for Airport Operations jobs at Southwest. Jul 22, 2025 · What Employee Discount benefit do Southwest Airlines employees get? Southwest Airlines Employee Discount, reported anonymously by Southwest Airlines employees. Join Rapid Rewards ® Business, a business loyalty program where businesses and travelers can earn points for Southwest travel. 5Free same-day standby On the day of travel, you can list for same-day standby on an earlier flight via a Southwest Customer Service Agent at the airport or the Southwest app or mobile web. Easy 1-Click Apply Publix Customer Service Agent, Benefits - Lakeland Full-Time ($18 - $25) job opening hiring now in Lakeland, FL 33811-3311. 17 Customer Service Agent At Southwest Airlines jobs available on Indeed. ydk ptofm dfjg qhgtty lbmg pef aaf wbkles azi tsjhgi guy qnvd porvzz rhah crh